There is NO Refunds/Returns/Exchanges/Cancellation once your order has been placed. Please make sure you are ordering the correct item/s.
If you are ordering a pre-order item with an in-stock item, your order will ship when the pre-order item becomes available. The date listed on the product page is an estimation and can vary. Details regarding delays are communicated via email and there will be announcement made on our facebook page.
All orders are subject to confirmation of final availability and Gimans Care reserves the right to reject the order in the event that any of the products are unavailable. In the event that we are unable to fulfil any of the products in your order, we will notify you by phone or email as soon as possible.
Please double check your shipping address and telephone number before you submit payment. We are not responsible for lost/stolen, miss delivered packages or damaged goods caused by the courier. If your package is returned from courier companies to sender due to incorrect address/ contact information or not claimed, customer is responsible for new shipping fees and package. No refunds will be made to orders undelivered because of address mistakes and/or not claimed.
Orders shipping to Hong Kong:
Shipments merging request: For customers who have placed multiple orders and would want us to send them together by courier, please inform us the related order numbers by WhatsApp thru +852 6273 0000. We will do our best to accommodate deliveries requests but we cannot guarantee it. We are not responsible for any extra shipping charges incurred.
We offer exchanges only if you received a defective or incorrect product.
We are not responsible for any dispute arising from the use of the Website and purchase of the Goods through the Website.
Gimans Care reserves the right to amend these terms and conditions without prior notice. In case of dispute, we reserve the right for final judgement and decision. If you have any enquiries, please call or WhatsApp our customer service centre at +852 6273 0000 between 9:00 am to 7:00 pm from Mondays to Saturdays (close on Sundays and public holidays) or by email to firstname.lastname@example.org.
This website will never provide, exchange, lease or sell any of your personal information to other individuals, groups, private enterprises or business corporation , but with legal basis or contractual obligations.
The foregoing is not limited to:
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